Refund Policy
Refund Policy
At our store, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
Eligibility for Refunds
You may request a refund within 30 days of receiving your order if:
- The item is damaged or defective upon arrival.
- You received the wrong item.
- The item arrives significantly different from its description.
To be eligible, the item must be unused, in its original condition, and returned in its original packaging (unless it arrived damaged).
Non-Refundable Items
The following items are not eligible for refunds:
- Products damaged due to misuse or improper handling.
- Items returned without prior approval.
- Gift cards.
- Final sale or clearance items (if applicable).
How to Request a Refund
To request a refund, please contact our customer support team with:
- Your order number.
- A description of the issue.
- Clear photos of the product (if damaged, defective, or incorrect).
Our team will review your request within 2–3 business days.
Refund Process
Once your refund request is approved:
- Refunds will be issued to the original payment method.
- Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account again.
- Contact your credit card company or payment provider.
- Contact your bank, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact us.
Order Cancellations
Orders can only be canceled before they are processed or shipped. Once an order has been shipped, it cannot be canceled and must follow our return process.
Contact Us
If you have any questions about our Refund Policy, please contact us:
Email: support@yourstore.com
Business Hours: Monday–Friday, 9:00 AM–6:00 PM (EST)
We are committed to making your shopping experience safe, reliable, and hassle-free. Thank you for shopping with us!