Return Policy

Return Policy

We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

30-Day Return Policy

You may return eligible items within 30 days of receiving your order.

To qualify for a return, the item must:

• Be unused and in its original condition.
• Be returned in its original packaging.
• Include all original accessories, manuals, and tags (if applicable).
• Be accompanied by proof of purchase or your order number.

Non-Returnable Items

The following items cannot be returned:

• Gift cards.
• Personalized or custom-made products.
• Final sale or clearance items.
• Products that have been used, damaged by the customer, or are not in their original condition.
• Hygiene or personal care items that have been opened or used (where applicable).

Return Process

To start a return:

1. Contact our customer support team with your order number and reason for the return.
2. If your return is approved, we will provide return instructions.
3. Securely package the item and ship it to the return address provided.

Returns sent without prior authorization may not be accepted.

Return Shipping Costs

• If the return is due to our error (wrong item, damaged, or defective product), we will cover the return shipping cost.
• If the return is for any other reason (such as a change of mind), the customer is responsible for the return shipping costs.

Inspection & Refund

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

• Your refund will be processed to your original payment method within 5–10 business days.
• Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We only replace items if they are defective, damaged, or if you received the wrong product. Please contact us to arrange an exchange.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with:

• Your order number.
• Photos of the item and packaging.

We will resolve the issue as quickly as possible.

Contact Us

If you have any questions about our Return Policy, please contact us:

Email: support@yourstore.com
Business Hours: Monday–Friday, 9:00 AM–6:00 PM (EST)

Thank you for shopping with us. We appreciate your trust and are committed to providing excellent customer service.